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Refund & Cancellation Policy

We thank you and appreciate your interest in our platform and the products you have purchased on our platform “The Skin Project”. Please read the Terms and Conditions, Privacy Policy, Disclaimer and other such Policies carefully as they will give you important information and guidelines about your rights and obligations as our Customer, concerning any Products purchased from Us as well as the Use of our Platformus unless specifically stated otherwise on our product pages or readers offer advertisements.

1. GENERAL TERMS

a. All refunds shall be credited within 7-10 working days.

b. All refunds so processed shall not provide the customer such other taxes and charges so charged during the payment for the product.

c. The same shall be communicated to You through SMS and E-mail Id You have provided us.

d. We reserve the right to serve you and provide you services through the platform. We can refuse an order or request if we do not want to serve you, without any legal repercussions.

 

2. RETURN POLICY

We as a Platform operated by M/s Skin Project Cosmetics Private Limited thoroughly follow the Return Policy and all request for Return of the Product purchased by Customers and same  shall be entertained after reference to this Policy. The Skin Project shall entertain return for your purchases made through our platform under two circumstances

  1. Physical damage to the product packaging*
  2. Incorrect product delivered

 

PHYSICAL DAMAGE

If the Customer receives a damaged product, he/she may place a request for return request on the Customer dashboard within 24 hours of the delivery. The Company shall entertain such request for on any goods received that shall be physically damaged. In order to establish the return for any physical damage of the product, the Customer shall provide proofs and evidences for a physical damage to the product and only upon which the Company will take the return forward.

The Customer shall request for a return on the Customer Dashboard with the following details –

  1. Invoice No/ Order No.
  2. Ordered product
  3. Images of the damaged product

For further queries, the Customer may reach out to the Customer care at +91 7337082929 or care@theskinproject.com.

 

INCORRECT PRODUCT DELIVERED

If the Customer receives an incorrect product, he/she may place a request for the return on the customer dashboard access provided. The Customer care may further contact her/her request for either a Refund or Return of the Product so purchased. If the Customer wishes to do so and proceed with a Return, the Customers product shall be returned back and shall be provided the product so ordered by the customer. All the Return Requests for incorrect product delivery shall first undergo an inquiry from the Company and the Company shall verify the product ordered and the product delivered. The Customer shall provide the following information in order to substantiate a return or refund – 

  1. Invoice No
  2. Product ordered
  3. Product delivered
  4. Images of the product delivered

 

MODE OF RETURN

All Return requests shall be placed by the customer by either contacting the Customer care or on the Customer Dashboard access provided to the customer upon registration. The Refunds so placed shall be reviewed by the customer care and they shall revert back to the Customer within 24 hours from placing the request.

 

TURN AROUND TIME

The customer shall receive the revised product within 5-7 working days from finalisation of the request for return.

 

DISCLAIMER TO RETURN

THE CUSTOMER SHALL READ THE FOLLOWING DISCLAIMER BEFORE PROCEEDING FURTHER FOR A RETURN OR REFUND OF THE PRODUCT. THE COMPANY SHALL NOT ENTERTAIN ANY REFUND OR RETURN IF THE SEAL OF THE PRODUCT SO DELIVERED IS BROKEN OR NOT INTACT IN ANY MANNER. THE CUSTOMER SHALL WAIVE THE RETURN AND REFUND POLICY UPON THE SEAL BEING BROKEN OR THE TAMPERING WITH THE SEAL. 

IN NATURAL CASES WHERE THE DAMAGED INCURRED BY THE PRODUCT SHALL RESULT IN A BREAKAGE OF THE SEAL SHALL BE CONSIDERED AND THE DISCRETION OF WHICH LIES WITH THE COMPANY.

THE CUSTOMER SHALL PLACE THE REQUEST FOR THE RETURN OR REFUND IMMEDIATELY WITHIN 24 HOURS FROM THE PRODUCT BEING DELIVERED TO THE CUSTOMER. ANY SUCH FURTHER DELAY BY THE CUSTOMER SHALL WAIVE THE CUSTOMER’S RIGHT TO RETURN OR PLACE A REQUEST FOR REFUND.

ALL CHARGES FOR WITHDRAWAL OF THE PRODUCT DELIVERED SHALL BE BORNE BY THE COMPANY.

 

3. REFUND POLICY

We as a Platform operated by M/s Skin Project Cosmetics Private Limited thoroughly follow the Refund Policy and all request for Refund by Customers shall be made after reference to this Policy. The Skin Project shall entertain refund for your purchases made through our platform under two circumstances 

  1. Quality of the product
  2. Incorrect Product

 

QUALITY OF THE PRODUCT

  1. Upon a request by the Customer on grounds of Quality, a refund shall be entertained, however as a platform we shall conduct a thorough investigation in the Quality of the product and if it does not match our general product quality check criteria, We as a platform shall process a Refund towards the payment made by the User for that product. It is however at the discretion of the Company to provide and process refund any further.
  2. The Company shall entertain such request for a refund on any goods received that shall be physically damaged or the quality of the product shall be hampered or there shall be incorrect product delivered to the customer. In order to establish the refund request, the Customer shall provide proofs and evidences to substantiate a default on the end of the Company only upon which the Company will take the return forward.

For further queries, the Customer may reach out to the Customer care at +91 7337082929 or care@theskinproject.com.

 

INCORRECT PRODUCT

  1. If a request by the Customer for refund is made due to incorrect product being delivered, then the Platform shall provide the Customer an option to provide the Platform with another opportunity to provide you the correct product or if requested by the Customer, the Platform shall process a refund of the payment made by the Customer.
  2. All refunds for an incorrect product shall be entertained and processed after the Customer shares all the details pertaining the order, including but not restricted to the following information – 
  1. Product Invoice
  2. Delivered Product images and specifications

 

  1. The Company shall conduct an inquiry into the Product ordered and then the product delivered and only upon which shall proceed with the request for a refund in such a scenario.

 

MODE OF REFUND

  1. All refunds if entertained and processed by the Company for the purchases made through the platform shall be undertaken through the same mode, the payment towards the invoices were made.
  2. The Customer shall receive all refunds through the payment mode used during the invoice generation, however if the client has paid through the credit card, he/she shall refund back on his/her Bank Account which shall be provided by the customer upon request by the Company.

 

TURN AROUND TIME

  1. The Company shall be in a position to process a refund for such products below the minimum quality check or upon delivery of incorrect products.
  2. The Refund shall be processed and completed within 7-10 business days.

 

DISCLAIMER TO REFUND POLICY

NO REFUND REQUEST SHALL BE ENTERTAINED BY THE PLATFORM ON THE GROUND OF DELAYED DELIVERY FOR WHATEVER REASON IT MAY BE. THE COMPANY NOR THE PLATFORM SHALL PROCESS ANY REFUND ON THE GROUNDS OF DELAYED DELIVERY. IN CASE OF DOOR TO DOOR DELIVERY, THE COMPANY WILL BE ENTITLED TO DEDUCT AN AMOUNT OF RS. 200 TOWARDS SHIPPING CHARGES FOR A DOOR STEP REJECTION.

 

  • CANCELLATION POLICY

The Platform shall permit the customer to process a request for Cancellation within 24 hours from the time the Customer has placed an order on the Platform for no additional charges. All refunds shall be processed towards the payments made on the platform for such purchases.

 

For further queries, the Customer may reach out to the Customer care at +917337082929 or care@theskinproject.com.

 

NOTE: ALL OR SOME OF THE SERVICES MAY OR MAY NOT BE UNDERTAKEN BY THE COMPANY OR THE PLATFORM DIRECTLY. THE COMPANY MAY HAVE OR MAY ASSIGN AFFILIATES IN ORDER TO PERFORM OR COMPLETION OF SERVICES FOR WHICH THE COMPANY MAY ADDITIONALLY CHARGE. PLEASE NOTE THAT THE COMPANY WILL TAKE LIABILITY ON THE PERFORMANCE OF SUCH AFFILIATES ONLY TO THE EXTENT OF THE REQUEST RAISED BY YOU. ALL LIABILITIES BEYOND THE SCOPE OF THE REQUEST WILL NOT BE ENTERTAINED BY THE COMPANY OR THE PLATFORM.

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