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Product FAQs

 

1. What are peptides?

Peptides are anti-aging heroes that help smooth, hydrate and help repair skin.

Peptides are amino acids that give the skin the building blocks it needs to make essential proteins. Collagen is a protein that helps our skin to stay plump and fresh. Lack of collagen makes the skin look depleted, saggy and lacklustre. Collagen peptides and peptides give your skin the intelligence to heal itself as they are capable of entering the stratum corneum of the skin.

 

2. Why do we need peptides?

Every year after you turn 28, you’ll lose 1% of skin’s natural collagen which is why you need peptides on your skin to act like catalysts helping skin to repair and replenish itself. A peptide serum will help you reduce the wrinkles on your skin. Peptide infused skincare will help reduce sagging skin by improving elasticity. Peptide infused day creams have anti inflammatory properties reducing the redness of the skin.

 

Peptides in skincare are the most effective in nourishing, rebuilding, repairing and replenishing the skin that you can put on your skin. 

 

The skin Project’s products are infused with the goodness of Signal Peptides (Blend of Tripeptides and Tetrapeptides). They send signals to the skin telling it to increase the production of collagen and elastin. These signal peptides help your skin look young.

 

3. What are the foods rich in natural Peptides?

Milk, Eggs, Soybean, Fish and meat are all natural sources of peptides that can be consumed for a healthy looking skin. The dietary peptides work to give skin a youthful appearance when eaten as a part of diet. You can also try consuming collagen peptides (Bovine or Marine) to help your body and skin inside out.

 

 

4. What is the difference between retinol and peptides?

Both retinoids and peptides are the superheroes of antiaging. While retinol is the anti aging ingredient that anyone can ever think of, peptides are a great alternative to reduce wrinkles. They are less aggressive and won’t make your skin sensitive to sun; hence are safe to use them during daytime. Peptides are great for sensitive skin or skin that is new to an-aging routine. They are less invasive, hence you don’t have to worry about mixing them alongside other bioactives. 

 

5. Do I need to layer my skin with other products while using The Skin Project’s products?

Most of our products are formulated with peptide, potent bioactives and natural extracts that act like catalysts by boosting your skin’s overall healing and repairing functions. As a matter of fact, every moisturizer, repair cream, serum or anti aging treatments of skin project are capable enough to repair, recondition, resurface and replenish the skin by reducing the appearance of wrinkles, fine lines, pigmentation, dullness, dark spots, texture and open pores. 

 

6. How do we ensure the quality of our products?

 

We are 100% transparent on the ingredients. All our products are approved by FDA and are manufactured under GMP conditions. Please reach out to us via email for any further questions related to quality and transparency.

 

7. Are The Skin Project products for me?

 

The Skin Project is an effective and high performance skin care powered by peptides+bioactives+superfoods to repair and heal your skin. Our products are great for all skin types and maintain optimal skin health. 

 

8. Can I get a personal regime?

Please visit our product bundle section for a personalized regime. All our products are equally robust and we have sorted the bundles based on your skin type. We have included cleanser, day cream, mask and a night moisturizer with the goodness of our super ingredients to repair and replenish your skin continuously.  You can reach us via email for a more personalized support from The Skin Project.

9. Is The Skin Project cruelty free?

 

We, at The Skin Project have never tested our products on animals. We are cruelty free.

 

10. Will The Skin Project work for teenagers?

We at The Skin Project strive to use the right ingredients with right formulations but with children and young teens, we recommend visiting a dermatologist first. 

 

11. Can I use The Skin Project if I am Pregnant or Nursing?

About 90% of our products are safe during pregnancy and nursing. Please reach out to us for more information via email.

 

12. What if I have really sensitive skin?

Although most of our products are suitable for all skin types, we know it’s really difficult to find products that are effective and do not irritate your skin. You can use our Super Green Foaming Facewash, Skin Shield, Illuminate and Triple Recovery Serum for sensitive skin. 

 

 

13. Are The Skin Project Products non-comedogenic? 

 

Yes, our products are non-comedogenic. 

 

14. How to store The Skin Project products?

You have to store our products in a cool, dry place for the peptides to remain potent. 

 

15. Do you offer any discounts?

Yes, on the 1st week of every month, check out our product bundles for some amazing discounts. 

 

Order FAQs

1. How do I check the current order status?

Current order status can be reviewed from the ‘My Orders’ option under ‘My Account’

2. How do I modify my order?

Order once placed cannot be modified. You can cancel the order within 24 hours of placing the order and create a new order with the necessary changes.

3. What is the estimated delivery period?

Most Orders are dispatched within 2-3 business days (i.e. excluding Sundays and public holidays).

 

4. What are the payment methods accepted?

Debit, Credit cards, Net banking, Paytm, Phone Pe are accepted. Cash on delivery is currently unavailable.

 

5. How can I edit my address?

Shipping address cannot be changed once the order is placed.

 

6. If I have to cancel my order, but I used coupon codes for payment?

Coupon codes are intended for one-time use only and shall be treated as used.

 

CANCELLATIONS/REFUNDS/RETURNS

1. How do I cancel my order?

You can request for Cancellation within 24 hours from the time the order has been placed at no additional charges, the orders which have already been dispatched cannot be cancelled.

 

2. How long does it take to get a refund for my cancelled order?

Refund requests for cancelled orders will be reviewed by our team and the refund process will be completed within 7 business days.

 

3. What is your Return Policy? 

Your purchases can be returned under two circumstances

  1. Physical damage to the product packaging*
  2. Incorrect product delivered

 

For further queries, the customer may reach out to the customer care at +917337082929 or care@theskinproject.com.

 

*DISCLAIMER TO RETURN

THE CUSTOMER SHALL READ THE FOLLOWING DISCLAIMER BEFORE PROCEEDING FURTHER FOR A RETURN OR REFUND OF THE PRODUCT. THE COMPANY SHALL NOT ENTERTAIN ANY REFUND OR RETURN IF THE SEAL OF THE PRODUCT SO DELIVERED IS BROKEN OR NOT INTACT IN ANY MANNER. THE CUSTOMER SHALL WAIVE THE RETURN AND REFUND POLICY UPON THE SEAL BEING BROKEN OR THE TAMPERING WITH THE SEAL. 

IN NATURAL CASES WHERE THE DAMAGED INCURRED BY THE PRODUCT SHALL RESULT IN A BREAKAGE OF THE SEAL SHALL BE CONSIDERED AND THE DISCRETION OF WHICH LIES WITH THE COMPANY.

THE CUSTOMER SHALL PLACE THE REQUEST FOR THE RETURN OR REFUND IMMEDIATELY WITHIN 24 HOURS FROM THE PRODUCT BEING DELIVERED TO THE CUSTOMER. ANY SUCH FURTHER DELAY BY THE CUSTOMER SHALL WAIVE THE CUSTOMER’S RIGHT TO RETURN OR PLACE A REQUEST FOR REFUND.

ALL CHARGES FOR WITHDRAWAL OF THE PRODUCT DELIVERED SHALL BE BORNE BY THE COMPANY. 

 

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